Conditions
générale de vente
SARL LES RAISINS CLAIRS
Tourist accommodation in guesthouses and all forms of short and medium-term tourist rentals, rental of motor vehicles, cycles, motorcycles and other means of transport, and all related operations
Art.1
Identification of the lessor
Art.2
Purpose of the contract
These General Terms and Conditions of Sale (hereinafter “GTCS”) govern the contractual relationship between:
SARL LES RAISINS CLAIRS
Limited liability company with a share capital of: €1,000.00
Registered with the Trade and Companies Register of Pointe-à-Pitre under SIREN number: 823657663
SIRET number: 82365766300014 – APE code: 5520Z (tourist accommodation and other short-term accommodation)
Registered office: Rue Duberon, 2 allée Christophe, 97118 SAINT-FRANÇOIS – Guadeloupe – France
Phone: 0690 95 51 07 / 0690 82 17 63 – Email: hello@lesraisinsclairs.com
Hereinafter referred to as “the Lessor”.
These GTCS define the conditions under which the Lessor offers for booking furnished tourist villas located in Saint-François (Guadeloupe), as part of short-term seasonal rentals.
The rented properties constitute furnished tourist accommodations intended exclusively for temporary residential use, excluding any professional, commercial, or event-related activity.
Art.3
Formation of the contract
The contract is deemed formed on the date of:
Express acceptance of the GTCS,
Validation of the booking,
Payment of the required deposit,
Sending of a written confirmation by the Lessor.
The Lessor reserves the right to refuse any booking in the event of a prior dispute or non-compliance with the contractual conditions.
Art.4
Site access – Eligibility use
The website published by SARL LES RAISINS CLAIRS (hereinafter the “Site”) is designed to allow the User to:
Search for accommodation services offered by SARL LES RAISINS CLAIRS;
Make online bookings;
Proceed with payment for services;
Complete any transaction related to a seasonal rental.
The User declares that they:
Are at least eighteen (18) years of age;
Have the legal capacity to enter into contracts;
Will use the Site in accordance with these General Conditions.
The User agrees to use the Site in a fair, lawful, and appropriate manner.
Unless proven otherwise by the User, any booking made using their credentials is deemed to have been made by them and under their responsibility.
The User is solely responsible for:
The confidentiality of their credentials;
The information they provide during the booking;
The accuracy and sincerity of the data submitted.
Any fraudulent, abusive, or non-compliant use may result in:
Immediate suspension of access to the Site;
Cancellation of current bookings;
Legal proceedings if necessary.
Art.5
Booking process
5.1 Booking Procedures
Bookings are made exclusively through the Site.
Any booking requires:
Selection of stay dates;
Validation of the summary;
Express acceptance of these GTCS;
Simultaneous payment of the price or deposit by bank card via a secure payment platform.
The final validation of the booking only takes place after payment confirmation.
5.2 Booking Confirmation
A booking confirmation is sent to the User by email within a maximum of one (1) business day following the booking.
This confirmation includes in particular:
Identification of the reserved property;
Stay dates;
Total price including taxes;
Applicable cancellation conditions.
The contract is deemed concluded on the date this confirmation is sent.
5.3 Cancellation Conditions
The applicable cancellation conditions are those indicated at the time of booking.
They may vary depending on:
The stay period;
The type of offer selected;
Specific pricing conditions.
The Client is advised to carefully review the applicable conditions before any final validation.
Art.6
Formation of the contract
The contract is deemed formed on the date of:
Express acceptance of the GTCS,
Validation of the booking,
Payment of the required deposit,
Sending of a written confirmation by the Lessor.
The Lessor reserves the right to refuse any booking in the event of a prior dispute or non-compliance with the contractual conditions.
Art.7
Prices – Taxes – Currency
7.1 Prices
Rental prices are expressed in euros (€), inclusive of all taxes (VAT included), unless otherwise indicated.
They exclusively include:
Provision of the furnished accommodation for the agreed period;
Water and electricity charges within the limits of normal and reasonable use;
Access to the facilities and common areas of the residence, including the swimming pool;
Equipment and services expressly mentioned in the listing.
Prices do not include:
The tourist tax applicable in accordance with regulations in force in the municipality of Saint-François;
Optional services offered as supplements;
Optional insurance;
Any personal expenses of the Client.
7.2 Tourist Tax
In accordance with the provisions of the General Code of Territorial Authorities, the tourist tax is due by any adult accommodated for a fee.
Its amount is set by the competent local authority and may vary depending on:
The time of year;
The classification of the accommodation;
The number of nights.
It is invoiced in addition to the rental price and collected on behalf of the local authority.
A tourist tax of €2.30 per person per day must be paid by guests during their stay. This tax applies only to adults aged 18 and over.
7.3 Exceptional Local Taxes and Charges
If, after the booking, a new mandatory tax or contribution is imposed by a competent administrative or tax authority and applicable to tourist stays, this will be passed on in full to the Client.
These taxes or contributions, where they exist, are the exclusive responsibility of the Client.
7.4 Price Validity
The prices displayed on the Site are valid for the indicated period and may be modified at any time by the Lessor.
However, the applicable price is the one in effect on the date of the final validation of the booking and confirmed in the confirmation email.
No price changes may be applied after the final formation of the contract.
7.5 Currency and Payment
All bookings are payable in euros (€).
In the event that payment is made in another currency through an international payment service provider, the applicable exchange rate is the one determined by the banking institution or payment organization on the date of the transaction. The Lessor cannot be held responsible for exchange rate fluctuations or bank charges applied by the Client’s institution.
Art.8
Payment terms
A deposit of 30% is required at the time of booking. The balance is payable no later than 10 days before arrival.
In the event of non-payment of the balance within the stipulated timeframe, the Lessor may:
Terminate the booking by operation of law,
Retain the deposit as compensation,
Re-list the property for rental.
Art.9
Security deposit
The client must use the rented property with due care and diligence.
A security deposit of €900 is required upon arrival at check-in, in the form of a bank card pre-authorization or cash.
In the event of damage, SARL LES RAISINS CLAIRS reserves the right to charge the client the cost of repair or replacement. The same applies to any infraction noted after the client’s departure; the amount of compensation will be debited from the client’s card.
SARL LES RAISINS CLAIRS may require, in the event of intentional or unintentional damage to materials, objects, or furniture belonging to the Les Raisins Clairs residence, full reimbursement with a penalty and damages of €1,000 to €3,000.
SARL LES RAISINS CLAIRS may charge a cleaning fee if the room is left in a condition deemed unacceptable. In the event of damage to bedding, bed frames, sofas, furniture, or curtains, SARL LES RAISINS CLAIRS will require reimbursement of damages with a minimum flat rate of €2,000 for restoration and loss of rental income.
The deposit is returned within a maximum of 14 days after the exit inspection, minus any justified amounts.
In case of non-compliance with the internal regulations of the La Manoula residence (available on-site), the client will be asked to leave without being entitled to any refund. SARL LES RAISINS CLAIRS reserves the right to charge the amount of room damages. This amount will be charged to the bank card pre-authorization provided at booking.
SARL LES RAISINS CLAIRS has no obligation to notify the client but may provide a receipt on request if the amount is less than €25. Any receipt exceeding €25 will be mandatory sent to the client.
A receipt is optional when the price of the service is less than or equal to €25 (VAT included), but SARL LES RAISINS CLAIRS may provide the client with a receipt on request. SARL LES RAISINS CLAIRS will automatically send the stay invoice to the client by email after check-out. It may also be provided in paper format directly to the client upon request.
Art.10
Cancellation
10.1 Cancellation by the Client
The applicable cancellation conditions are those expressly indicated at the time of booking.
They may vary depending on:
The stay period (high season, low season, event periods);
The type of rate selected (flexible, semi-flexible, non-refundable, promotional offer);
The specific conditions associated with the chosen offer.
The Client acknowledges having reviewed the specific cancellation conditions applicable to their booking prior to final validation.
The conditions displayed at the time of booking prevail over any other general version.
Any cancellation request must be submitted in writing (email) and will take effect upon receipt by the Lessor.
10.2 No-Show
In the event of a no-show without prior notice, the full cost of the stay remains due.
10.3 Cancellation by the Lessor
In the event of exceptional unavailability or force majeure, all amounts paid will be fully refunded with no additional compensation.
Art.11
Arrival, departure and occupancy
Arrival: from 3:00 PM – Departure: by 11:00 AM
The accommodation is rented for the maximum number of persons indicated at the time of booking. Any excess may result in immediate termination of the contract without refund.
Art.12
Right withdrawal
In accordance with Article L.221-28, the consumer does not have a right of withdrawal.
Art.13
Iinternal regulations enjoyment of the premises-Swimming pool
13.1 Peaceful Enjoyment of the Premises
In accordance with Article 1728 of the Civil Code, the Client undertakes to use the rented accommodation and common areas with due care and in accordance with their intended purpose.
In particular, the Client agrees to:
Respect the neighbourhood and the peace of the residence;
Refrain from any noisy behaviour or conduct likely to disturb public order;
Not organise parties, receptions, events, or gatherings not expressly authorised in writing by the Lessor;
Not play music at excessive volume, particularly in the evenings and at night;
Respect the maximum occupancy indicated at the time of booking.
Any breach may result in:
Immediate termination of the stay without refund;
Partial or full forfeiture of the security deposit;
Invoicing of any damages or disturbances caused.
13.2 Care of Property and Equipment
The Client is required to:
Keep the accommodation in a good state of cleanliness;
Use equipment in accordance with its intended purpose;
Report any damage or malfunction without delay.
It is forbidden to:
Move outdoor furniture indoors without authorisation;
Introduce external furniture or equipment that could damage the installations;
Make any modifications to the premises.
The Client is financially responsible for any damage occurring during their stay, unless proven to be due to force majeure or a pre-existing defect.
13.3 Swimming Pool – Safety Rules
The swimming pool is a shared pool accessible to residents of the property.
It is made available subject to strict compliance with the following rules:
The pool is unsupervised.
Its use is at the users’ own risk.
Minor children must be under the constant and effective supervision of a responsible adult.
Children who cannot swim must wear appropriate safety equipment.
Running around the pool is prohibited.
Diving is prohibited.
Glass objects near the pool are prohibited.
Using the pool while under the influence of alcohol is prohibited.
The Client acknowledges being informed that the presence of a safety device complying with applicable regulations does not replace constant vigilance.
The Lessor cannot be held liable in the event of an accident resulting from:
Failure to comply with instructions;
Lack of supervision of minors;
Reckless or dangerous behaviour.
13.4 Animals
Animals are strictly prohibited.
In the event of exceptional authorisation:
They must be declared in advance;
They must not disturb the peace of the premises;
They remain under the exclusive responsibility of their owner.
Any damage or disturbance will be subject to specific charges.
13.5 General Prohibitions
It is strictly forbidden to:
Smoke inside the accommodations;
Use illegal substances;
Carry out any professional or commercial activity on the premises;
Sublet or transfer the accommodation to a third party.
Any violation may result in immediate termination of the contract without compensation.
13.6 Sanctions and Termination
In the event of a serious or repeated breach of these internal regulations, the Lessor reserves the right to:
Formally request the Client to immediately cease the disturbance;
Terminate the contract by operation of law without refund of amounts paid;
Claim full compensation for all damages suffered.
Art.14
Insurance
The Client declares to hold a holiday civil liability insurance policy covering damages caused during the stay.
Art.15
Liability
The Lessor’s liability cannot be engaged in the event of:
Theft or loss of personal belongings
Interruption of utilities (water, electricity, internet) beyond the Lessor’s control
Exceptional weather events
Art.16
Specific clause : Cyclone risk
In the event of an official cyclone alert issued by the competent authorities:
If the alert prevents the Client’s arrival, the amounts paid will be rescheduled or refunded.
If the alert occurs during the stay, no compensation may be claimed in the event of an interruption imposed by the authorities.
These situations constitute a case of force majeure within the meaning of Article 1218 of the Civil Code.
Art.17
Official documents requested
Upon arrival, guests will be asked to provide their identity documents and a bank card as a guarantee. These documents will be kept confidential within our systems and may only be requested for official purposes.
Art.18
Personal data
Data is collected in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR).
The Client has the rights of access, rectification, erasure, objection, and portability.
Any complaint may be addressed to the Commission Nationale de l’Informatique et des Libertés (CNIL).
Art.19
Photographs and illustrations
The photographs, visuals, and illustrations appearing on the Site are provided for informational purposes only and are intended to present the level of comfort, the accommodation category, and the general atmosphere of the villas offered.
SARL LES RAISINS CLAIRS makes its best efforts to provide an accurate representation of the properties.
However:
The photographs are not contractually binding;
Minor variations may occur (changes in furniture, decorative elements, improvement works, vegetation, exterior configuration).
These differences shall under no circumstances constitute grounds for cancellation, price reduction or complaint, provided that the essential characteristics of the property are respected.
Art.20
Consumer mediation
In accordance with Article L. 616-1 of the Consumer Code, as a consumer, the client has the right to use a consumer mediator free of charge to seek an amicable resolution of any dispute with SAS LA MANOULA. La Résidence La Manoula and SARL LES RAISINS CLAIRS fall under the jurisdiction of the following mediator:
MTV Médiateur Tourisme Voyages
BP 80 303
75823 PARIS CEDEX 17
www.mtv.travel
Art.21
Opt-Out from telephone canvassing (Bloctel)